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ORDERING FROM BULLARD DESIGNS About Security First, the secure section of our web site is just that, secure. When you place an online order, it is sent to us encrypted. The only way the information can be read is by having the exact encryption program we use, have the "key" that resides on our computer and know the password. There are only two people that have access to the computer. And only those two people know the complex password to decrypt the information. Using your charge card with us is safer than paying by charge card at most stores and restaurants. Privacy We DO NOT give your phone number, address or email address to anyone else. We DO NOT pester you with sales calls. You will receive email news letters ONLY if you sign up for them and we will remove you from the list any time you want. The only time we will call you is if there is a question or a problem with your order.
We try to ship your order as soon as possible, Monday through Friday. If we receive an order in the morning, we usually ship it that afternoon. If we receive it after our local post office has finished shipping for the day, we try to ship the next day. The exceptions are when we are on the road or we are out of stock on that item. You will seldom wait more than a few days for either. If you order two items and only one is out of stock, we ship the item we have in stock and charge you just for that item. We charge you for the other item only when we ship it. There will not be any extra shipping charge. The exception to this is if you live outside the USA. Because of possible extra charges from customs, we wait until we have everything before we ship.
We charge you what it costs us to ship your order to you. Light stuff costs less than heavy stuff. As of 2006, our shipping calculations are done by the US Post Office. We take the exact cost of postage and add $1. That $1 covers the price of boxes, bubble wrap, etc. and the drive to deliver your package to the post office. If you live in the USA you can know the exact shipping cost before you buy - just put the item(s) into your shopping cart, enter your zip code, and the cost to ship it will be displayed! Then you decide which shipping option you want. If your package is above a certian weight, it will automatically be shipped Priority Mail. Do NOT pick "email" if you are buying other than embroidery designs. We can not email sewing patterns, scissors or other such products.
Foreign Orders We are based in the USA, but we will ship to most foreign countries. Of course the cost will be a bit more because shipping is more and we have to go to the post office to fill out customs forms. We try very hard to keep extra cost to a minimum. Some countries will charge you an import fee based on item value. Some countries have a history of problems and we will not ship to those countries.
If you place an off-line order, (check or MO) we wait for your payment to arrive before we ship. As with online orders, we try to ship as soon as we receive payment. And One Last Thing We DO NOT give your email address or any other personal information to anyone else.
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